Our warranties apply only to the original purchaser, and only for products purchased directly from Gerbing's or a Gerbing's authorized dealer. If you did not make your purchase directly from Gerbing's Heated Clothing you will need to register your product to guarantee a warranty by clicking the link below.
To register your Gerbing's product, visit the registration page.
Registration is not necessary if... you purchased your Gerbing's product directly through Gerbing's at a trade show, through our website or on the phone. Your product registration has already been completed.
About our LIFETIME warranty on the heating elements
Some people who are new to our heated clothing naturally worry about how well the heating elements will wear over time. No matter how often you crumple your heated clothing to fit in a stuff sack, no matter how many years you own your heated clothing, we are confident that our heating system will continue to function flawlessly. How confident? The answer is a lifetime. To quote from our warranty card:
When you purchase a Gerbing's heated garment within the United States, the electrical components of the garment are warranted to be free from factory defects in materials and workmanship for the lifetime of the garment.
General One-Year Warranty
The non-electrical components of our clothing are warranted for one year after purchase. To quote from our warranty card:
All other [non-electrical] components of the garment are warranted to be free from factory defects in materials and workmanship for a period of one (1) year from the date of the initial purchase.
You find anything wrong with the sewing or materials of any clothing you buy from us within the first year that was due to our negligence or mistake, or if any problem develops during the first year due to our negligence or mistake, we will fix it for free. All you do is pay for the shipping and handling.
30-day Return Policy for Sales Direct from Us
Some customers are hesitant to buy clothing over the phone because of concerns regarding fit, color, and other aspects that cannot be verified until the garment is worn. Rest assured that if you dial 800.646.5916 and order heated clothing direct from us, you can return any product you purchased from us for a full refund within 30-days of the purchase. Of course, the product needs to be in new condition, but if you find problems with the fit, color or whatever, you can always exchange or receive a full refund within the 30-day period. The reason for a return is yours and yours alone.
3-year Warranty on Temp Controllers and Accessories
Gerbing's Temp Controllers and electrical components of Accessories are warranted from factory defect for three years from the date of the initial purchase. Any alteration of the product voids the warranty.
90 Day Warranty on Rechargeable Batteries & Chargers
Gerbing's rechargeable Lithium/NIMH battery packs and chargers are warranted from factory defect for 90 days from the initial purchase. Any alteration of the product voids the warranty. Special care should be taken to prolong the life of your battery. It is important that you charge your battery regularly and that you maintain at least 25% of your battery power when not in use or left idle. Batteries must only be used with products with an amp rating less than the maximum capacity output rating for the battery. Gerbing's will repair or replace any battery or charger found under normal use to be defective during the warranty period. Our warranty does not cover damage caused by misuse, accident, abuse or improper care.
Directions for returning items under warranty•Please call us at 866.371.4328 for a return authorization code.
•Before sending in product, make sure that it falls under warranty.
•Any clothing product sent back for repairs must be washed or it may be returned at customer's expense.
•When completing Return/Exchange form, be sure to provide a phone number.
•Include a copy of original receipt with package
•Allow 2-3 weeks for repairs to be returned.
If you are returning a product within 30 days for a refund
Since your refund is on a credit card, here is an indication of what to expect.
It may take... •up to 6 days for your package to arrive at Gerbing's receiving department
•48 hours to process the return
•2-10 business days for your credit card balance to show the refund.